Why is the water/sewer rate increasing by $0.40 per 1,000 gallons used?

The study concluded that for the Village to maintain the highest quality of drinking water to its customers, this $0.40 increase per 1,000 gallons is necessary.

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1. How does the Village determine how to set the Water and Sewer rates?
2. What were the results of the Water and Sewer Rate Study?
3. Why is the water/sewer rate increasing by $0.40 per 1,000 gallons used?
4. What does the $0.40 increase mean for the average household?
5. Did the water and sewer study recommend any additional fee structure changes?
6. Why is billing changing from a bi-monthly to a monthly schedule?
7. Where can I learn about my water usage?
8. What can I do to make paying my bill easier?
9. Where can I learn more?
10. Where can I find out more about Village news?
11. You asked me to conserve water – I did that, and now you are raising my rates! I do not understand this and it makes me angry.
12. Prices are increasing on everything – a water rate increase is the straw that will break the camel’s back. Why does water cost so much?
13. Are there assistance programs for people who can’t afford to pay higher water rates?
14. How does the Village of Lombard compare to other communities for water and sewer rates?
15. Why do rates need to be increased? How often will we see increases?