Water & Sewer Billing

*Please note that due to recent issues with our paperless billing system, we have switched to a new system. All customers will need to re-register to receive paperless bills emailed monthly. 

To enroll in paperless billing, log into your WaterSmart Portal account and change your Bill Deliver Method to Email in the Setting tab.


Pay Water Bill Online

The Village of Lombard offers convenient options for water and sewer customers to pay their monthly bill. There are no fees for either payment option. 

  • Pay Water bill Online Through the WaterSmart Portal
    Visit the Village's WaterSmart Portal to make a water bill payment by eCheck, credit or debit card.
  • Set Up AutoPay for Water Bill
    To pay for your water bill through automatic bank withdrawal, complete the form at www.villageoflombard.org/autopay. Your water bill will be automatically withdrawn on the due date of the bill. There are no fees for this payment option.
  • Pay By Phone
    To make a payment by phone using credit, debit, or e-check please call 888-253-8926 
  • Additional Payment Options
    Customers may also make payments pay in person (Mon. - Thurs., 10 a.m. - 2 p.m.), by mail, or via drop-box at Village Hall. 

Water and Sewer Services

The Village of Lombard provides water and sewer services for residents and businesses in the community. Water billing services and staffing are managed by the Village's Finance Department. The maintenance of the Village's water and sewer system is managed by Lombard Public Works.

Is your water service shutoff?

Visit our Disconnected Service page for our policy.

Looking to set up water and/or sewer billing services?

If your moving into Lombard, visit our WaterSmart portal and fill out the Move Into Lombard form.    

Need More Water Information?

Visit our Public Works Water page for information on water quality, fire hydrant maintenance, water conservation and more.

Contact Water Billing Department

To contact the Water Billing department please email, or call (630)620-5920.

  1. Water and Sewer Rates
  2. WaterSmart Portal
  3. Moving In or Out of Lombard
  4. Water Meter Installation

2021 Water Rates

  • Water rates for Village residents will be $8.24 per 1,000 gallons of water used. 
  • Rates for customers outside the Village limits will be $12.36 per 1,000 gallons of water used.  

2021 Sewer Rates

  • Sewer rates for Village residents will be $6.06 per 1,000 gallons of water used. 
  • Rates for customers outside the Village limits will be $9.09 per 1,000 gallons of water purchased.
  • Sewer charges are based on the number of gallons of water purchased. 

Capital Charges

  • Revenue received as capital charges is used for capital project water and sewer infrastructure improvements. 
  • Capital charges are based on the number of gallons of water purchased.  The 2021 rate will be $1.40 per 1,000 gallons of water used for incorporated Lombard and $2.10 per $1,000 gallons for unincorporated Lombard. 
  • A fixed $5.25 capital fee will be charged to all users who connect to Lombard’s water and/or sewer. This revenue will help to pay for Lombard’s aging infrastructure needs.

Service Charge

  • Revenue received as service charges are used to cover the costs of administrative expenses for providing utility service including, but not limited to, the expenses of billing, collecting meter reading and meter maintenance
  • A flat fee of $5.05 per billing period is charged

Cross Connection Control Program

  • On all non-residential accounts, there will be a charge of $4.65 per billing period to cover the costs associated with the Federal and State Cross Connection Control Program.
  • Federal and State regulations now require all water providers to implement a Cross Connection Control Program.  This program will ensure the safety of the public drinking water supply by preventing what may possibly be contaminated water from commercial and other buildings, from flowing back into the public system.