Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Show All Answers
The reconnection fee is $50 if reconnected during business hours of 8:00 am and 3:30 pm Monday through Friday, or $90 at any other time, including any hours on Saturday or Sunday. To reconnect service, call the Water Billing Department at (630) 620-5920 during regular business hours. Outside of regular business hours, you may contact the Police Department using their non-emergency number (630) 873-4400. Please note that only cash payment is accepted after business hours. Upon payment of the balance due plus reconnection fees, the Public Works Department will be contacted to reconnect service.
If you feel your service was disconnected in error, you must contact the Water Billing Department during regular business hours. Please call (630) 620-5920 for more information.
Or, if you prefer, you may fill out the Water Billing Application (see below) and return to the attention of the Water Billing Department in one of the following ways:
a) Fax the form to the attention of the Water Billing Department at (630) 620-8222.b) Mail the completed form to the Village Hall, 255 E. Wilson Ave.c) Drop the form off at the front desk of the Village Hall. d) Drop the completed form in the drop box that is located in the Village Hall parking lot next to the U.S. mail box. Water Billing Application
If you are moving, it is important that we have sufficient notice in order to arrange a final reading. It is also important that you give us a forwarding address for your final bill or possible refund due you. For further information, please call (630) 620-5920.
In some cases, customers use a very small amount throughout the month and because we only bill per 1,000 gallons used, when the dial rolls over to 1,000 gallons, the charge will then appear on the monthly bill. High Bill? Possible Reasons...