Coronavirus/COVID-19 Information

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Call the main phone line (630)620-5700 to access the department of your choice or to talk with a staff person during regular business hours, Monday – Friday, 8 a.m. – 4:30 p.m. If no staff person is available, please leave a voicemail and your message will be responded to. 

The lobby will be open to foot traffic, Monday-Thursday, 10 a.m. - 2 p.m. Masks are required. 

  • Main Phone Line: (630) 620-5700
  • Community Development: (630) 620-5749
  • Code Enforcement: (630) 620-5757
  • Building Division: (630) 620-5750
  • Finance Department: (630) 620-5700
  • Fire Department: (630) 620-5738
  • Fire Station 1: (630) 620-5736
  • Fire Station 2: (630) 620-5734
  • Bureau of Fire Prevention: (630) 620-5750
  • Police Department: (630)873-4400
  • Public Works Department: (630) 620-5740
  • Village Clerk’s Office: (630) 620-5741
  • Village Manager’s Office: (630) 620-5712
  • Human Resources: (630) 620-5929

COVID-19 Update: January 19, 2021

Region 8 Moves Tier 2 Mitigations with Reduced Restrictions
tier mitigation cheat sheet (JPG)
State of Illinois Tiers Jan 2021 (JPG)

Region Moves to Tier 2 Mitigations
The IDPH recently announced that Region 8, including Lombard, has moved from Tier 3 COVID-19 Mitigations to reduced Tier 2 Mitigations. For a full list of Tier 2 Mitigations visit

Tier 2 mitigations include many of the restrictions from Tier 3, but offer less restrictions including:

  • Organized group recreational activities including sports are allowed with a limit of lesser of 25 guests or 25% of overall room capacity both indoors & outdoors, with groups limited to 10 or fewer people.
  • Meetings, social events and gatherings, including weddings, potlucks, funerals, etc., may proceed with a limit of 10 guests in both indoor and outdoor settings.  
  • Household gatherings and indoor fitness classes limited to 10.

Heading in the Right Direction
While decreased COVID-19 positivity rates have led to decreased mitigations, please note that Tier 2 Mitigations do not include indoor dining. Should trends continue to improve, we look forward to additional reductions of mitigation restrictions, including indoor dining. While Region 8’s COVID-19 positivity rates are improving, residents are urged to continue with best practices.

How Did We Get to Tier 2?
This adjustment is due to efforts in slowing the spread of illness, which include a seven-day positivity rate of 12% or lower for three consecutive days, an availability of 20% or greater of staffed ICU for three consecutive days, and a decline in the number of COVID-19 hospitalizations on seven days in a 10-day period.

Continuing Efforts to Reopen Lombard
Residents are urged to continue efforts in slowing the spread of illness. To help support our businesses and local community, residents are urged to:

  • Maintain a 6 feet social distance minimum.
  • Wear a face mask when in public.
  • Wash your hands often with soap and warm water for at least 20 seconds.
  • Clean and sanitize commonly used surfaces.
  • Quarantine for 14 days if returning from a COVID-19 hotspot.
  • Avoid group gatherings.
  • Stay home when you are sick or experiencing symptoms of respiratory illness with fever, cough,
  • or difficulty breathing.
  • Get tested: DuPage County Testing Site -
  • Avoid contact with others that are sick or experiencing COVID-19 like symptoms.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

DuPage County Health Department COVID-19 Dashboard
The DuPage County Health Department COVID-19 dashboard, shows the number of lab-confirmed COVID-19 cases in each municipality. As of January 19, there have been a total of 3,424 lab confirmed cases in Lombard.

The best way you can protect yourself is to socially distance yourself from people outside of your home, and limit your potential exposure. Wash your hands regularly, for 20 seconds, using soap, and do not touch your face with unwashed hands.

COVID-19 Update - City of Waterloo, ILAdditional Resources
For additional information or if you have questions related to
COVID-19, call the COVID-19 Hotline at 1-800-889-3931 or

More COVID-19 information is available at:


Ongoing reminders regarding covid-19

Support Your Local Lombard Businesses!

shop local lombard Opens in new windowWhenever possible, support local businesses. Find local businesses to support at! 

Senior Citizen Resources

The Village of Lombard has compiled a list of resources for senior citizens, including senior shopping hours at grocery stores and pharmacies, details about food banks, and contact information for local organizations that are focused on providing senior assistance. If senior citizen information does not apply to you directly, we are hoping residents will share this information with senior citizens they know. With your help, we will all get through this together #LombardStrong.

Price Gouging

  • If you’ve been victimized by fraud, deception, or unfair methods of competition, the Consumer Protection Division of the Illinois Attorney General’s office may be able to help. Their limited mediation program can assist in resolving disputes or complaints filed by individual consumers. Promptness in making a complaint is important because it decreases the likelihood that a fly-by-night operator will move, leave town, or go out of business before consumers can gain assistance.
  • Consumer Complaint Online Submission Form  or call 1-800-386-5438.

View Past executive orders signed 

On March 20th, Village President Keith Giagnorio declared a State of Emergency in the Village of Lombard. This action helped the Village access Federal funding and allowed the Village to maintain certain administrative functions including the payments of bills and other routine requirements. In the following months, 15 additional executive orders were signed

In conjunction with other utilities in Illinois, the Village will not be terminating water service or penalizing customers who fall behind on water bill payments. The Village will work with residents and businesses during this difficult time.

Additional Information

Past Updates