The Village of Lombard obtains its drinking water from Lake Michigan. The lake water is treated by Chicago and transmitted to the Village by the DuPage Water Commission. The Village adheres to all Illinois Environmental Protection Agency (IEPA) standards and regulations including providing an annual Water Quality Report.
What the general public calls the “Water Department” is actually comprised of one Division of the Finance Department and two Divisions within the Public Works Department. Water Billing is handled by the Finance Department, they can be reached at (630) 620-5920. The Underground Utilities Division of Public Works is responsible for all portions of the water system except the receiving and pumping stations. Those stations are maintained by the Water Treatment/Wastewater Pumping Division.
If you suspect a water main break, please contact the Public Works Department at (630) 620-5740.
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Hydrants are flushed to remove the natural buildup of minerals and sediment that accumulate in water mains. Each hydrant is thoroughly inspected and operated to ensure proper operation in the event of an emergency, and to identify any hydrants that require repair or replacement. Flow readings are also taken to evaluate system capability to provide sufficient water supply for consumption and fire suppression.
Village crews will be opening hydrants and flowing water through diffusers to control the flow of water. Residents may experience a temporary drop in water pressure, a reddish color in water caused by iron deposits, and/or cloudy or “milky” water caused by undissolved oxygen that dissipates within a few minutes. These conditions do not affect the quality or safety of the water.
For discolored or cloudy water, shut off the water and wait several minutes, then run the cold water for up to a few minutes until clear. Residents should avoid doing laundry during hydrant flushing in your area as rusty water may stain clothes. Run the water in your laundry sink before doing a load of laundry to ensure the water is clear.
If you experience low water pressure or flow, check faucet aerator screens for sediment. Routine flushing each morning for a few minutes is also a good practice for older buildings with lead service lines.
The traveling public is reminded not to drive or attempt to walk through water flowing from the hydrants as the force of water may cause damage or injury. Hydrants will be manned at all times while the hydrant is being flushed. Please keep children away from open hydrants and playing in the water.
Every day, the Village of Lombard proudly supplies over 4 million gallons of fresh water to its citizens; water that exceeds the requirements of the EPA. Before the water is pumped to your home or business, it has gone through careful treatment and numerous tests to insure its quality.
Congress established the Safe Drinking Water Act (SDWA) in 1974 to protect human health from contaminants in drinking water and to prevent contamination of existing groundwater supplies. This act and its amendments (1986 & 1996) require many actions to protect drinking water and its sources. One of the actions is the installation and maintenance of an approved backflow prevention assembly at the water service connection where a potential hazard is determined to exist in the customer’s system. Without proper protection devices, cross connections can occur, causing potentially dangerous situations.
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Lombard Public Works will begin its annual hydrant flushing program Monday, August 10, 2020. Normal flushing hours will be from 3:30 – 8:00 p.m., Monday through Thursday, for approximately 6 weeks. Occasional overnight hours will be required in order to avoid disruption to traffic. Check the Fire Hydrant Flushing Progress Map for when they'll be in your area.
The fire hydrant flushing program is a vital part of the Village’s water pumping and distribution system maintenance schedule. Hydrants are flushed twice a year, in the spring and fall.
Each hydrant is thoroughly inspected and operated. Flow readings are taken to evaluate system capability to provide sufficient water supply. Low flows may indicate a water main valve is closed or not operating properly. Large volumes of water are moved through the mains during flushing which pressure cleans the internal walls of the piping and increases the main’s longevity.
The water pumping stations also benefit from hydrant flushing. As large volumes of water are flowed through the system, the water storage tanks’ levels will fluctuate more than they normally do. This allows the water operators to check pressure adjusting and pumping stations’ ability to respond to these pressure fluctuations and gain an overall picture of system performance during a peak usage event.
As a recipient of Lake Michigan water, it is the Village of Lombard's responsibility to be good stewards of this finite natural resource. The use of water from Lake Michigan is strictly monitored by various organizations, and the facilities servicing the Chicagoland area are limited to the water they are allowed to take from the lake. Our water is delivered from Chicago to the DuPage Water Commission and from there it is distributed to member municipalities. All members have a maximum daily consumption that is allowed. To insure compliance with these guidelines the Village encourages our residents to do their part. Using water wisely today will guarantee an adequate supply for tomorrow!
Rain Barrel Reimbursement Program
The Village offers a Rain Barrel Reimbursement program that was created to encourage residents to conserve water. Through this program the Village will reimburse residents up to $40.00 for the purchase of a rain barrel. Rain barrels are excellent for outdoor watering use and at the same time allow residents to save on their water bill!
Leak Detection & SCADA
The Village has in place several operational programs and resources to insure the least amount of water possible is lost through water main leaks and breaks. An annual leak detection survey is done, through which a portion of the Village is checked for leaks each year. The Village also uses a Supervisory Control And Data Acquisition (SCADA) system which allows Village employees to monitor the water towers and pump stations through a computer. A large water main break can cause the water levels in the towers to fluctuate enough to set off an alarm. If a break has gone unreported, this alarm notifies personnel that there is most likely a break in a specific area and employees are dispatched to find it.
Residential and Commercial Watering Restrictions
So as to comply with the Illinois Department of Natural Resources Lake Michigan Water Allocation Rules and Regulations, as amended effective November 18, 2014, and subject to subsection (B) below, relative to the imposition of additional emergency Lake Michigan water use restrictions, commencing from May 15th through September 15th of each year, it shall be unlawful for any person, firm or corporation to use Lake Michigan water for the sprinkling or irrigation of lawns or gardens (hereinafter "Outdoor Watering") on any day of the week, except between the hours of 7:00 a.m. and 11:00 a.m. or between the hours of 7:00 p.m. and 11:00 p.m.
In addition, the Village further restricts outdoor watering to even and odd days (on odd calendar days if the last digit in the street address is odd, or on even calendar days if the last digit in the street address is even).
Finally, it shall be unlawful for any person, firm or corporation, using Lake Michigan water in relation to a property with an odd address, to use Lake Michigan water on both the 31st day of May, July and/or August and on the 1st day of the next month, for outdoor watering; the intent being to prohibit the use of Lake Michigan water for outdoor watering on consecutive days. New lawns, which are less than three months old, shall be exempt from the foregoing restrictions.
You can do your part by.....
Check out the Conservation@Home program through the Conservation Foundation. This program is an extension of their existing homeowner education and watershed protection efforts, and encourages and recognizes property owners that protect and/or create yards that are environmentally friendly and conserve water.