Lombard, IL - Official Site

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Water/Sewer Billing

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1. I think there is an error with the current reading on my bill. What should I do?: First thing to do is check the reading on your inside water meter. The first four numbers are the ones used in billing since the Village only bills in thousands of gallons. If there is a large difference, your bill may have been estimated. Please contact Water Billing at (630) 620-5920 for further help on this issue.

2. I forgot to pay my bill and my service was disconnected. What happens now?

If your water service has been disconnected for non-payment, the final amount of the bill plus a turn-on fee must be paid to restore service. No personal checks are accepted for this.

The reconnection fee is $50 if reconnected during business hours of 8:00 am and 4:30 pm Monday through Friday, or $90 at any other time, including any hours on Saturday or Sunday. To reconnect service, call the Water Billing Department at (630) 620-5920 during regular business hours. Outside of regular business hours, you may contact the Police Department using their non-emergency number (630) 873-4400. Please note that only cash payment is accepted after business hours. Upon payment of the balance due plus reconnection fees, the Public Works Department will be contacted to reconnect service.

If you feel your service was disconnected in error, you must contact the Water Billing Department during regular business hours. Please call (630) 620-5920 for more information.

3. I’m new to the Village. How do I start water service?

The Village of Lombard provides water and sewer services for residents and businesses in the community. It only takes a few minutes to start these services over the telephone by directly calling the Water Billing Department at (630) 620-5920 during normal business hours. The Village Hall is open Monday from 8:00 am – 7:00 pm, Tuesday through Friday from 8:00 am – 4:30 pm.

Or, if you prefer, you may fill out the Water Billing Application (see below) and return to the attention of the Water Billing Department in one of the following ways:

a) Fax the form to the attention of the Water Billing Department at (630) 620-8222.
b) Mail the completed form to the Village Hall, 255 E. Wilson Ave.
c) Drop the form off at the front desk of the Village Hall.
d) Drop the completed form in the drop box that is located in the Village Hall parking lot next to the U.S. mail box.
Water Billing Application

4. I’m moving. How do I stop my water service?: Planning a move? Along with other utilities, be sure to notify the Village concerning your water/sewer account. Give ample notice for a final reading – a week is preferred. Please provide the new owner’s name to be added to the account.
If you are moving, it is important that we have sufficient notice in order to arrange a final reading. It is also important that you give us a forwarding address for your final bill or possible refund due you. For further information, please call (630) 620-5920.

5. Is a security deposit required?: Security deposits are NOT required of residential or commercial water and/or sewer accounts of the Village.

6. Where do I find my account number?: Your account number appears on your utility bill, near the top right corner. It is a hyphenated number. Please include all digits and the hyphen when you enter it on the web site. (Example Account Number Format: XXXXX-XXX ).